Shipping Policy

SHIPPING POLICY

www.azules.la is committed to excellence, and the full satisfaction of our customers. www.azules.la proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

SHIPPING

All orders for our products are processed and shipped out in 1-2 business days. Orders are not

shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,

shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are

subject to a 10% restocking fee.

LOST/STOLEN PACKAGES

www.azules.la is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

 

It is an essential job for us to make sure we deliver our customer's orders complete and on schedule. We know that for some of our customers, time is a very valuable thing and we want to make sure it is not wasted.That is why we have chosen UPS Exclusively for our main shipping carrier.

Shipping rates will vary depending upon amount orders, and delivery method chosen by the customer. Please refer to the map below for approximate UPS Ground shipping times from ZIPCODE 90058. Please be advised UPS delivers Monday through Saturday except holidays.

We try our best to ship out your orders on the same day, but with a high volume of orders it may take up to 3 business days when all the items are in-stock and 7-10 business days when items are not-in-stock.

Usually if we receive the orders before 11:00 AM PST there is a higher chance that your order will be shipped out the same day, as long as all the items are in-stock. If you urgently need your order, you can always make a special request to our sales representative by leaving us a comment on the check-out box or by via e-mail/fax/telephone.

The UPS pick-up truck always arrives by 3:00PM PST; we must prepare all shipments by this time. If you order after 11:00AM PST we might not be able to prepare it on time. In this case, the shipment will be passed onto the next day.

**Please be advised all orders after 11:00AM PST may not be shipped the same day**

If the items that you've purchased are out of stock, it will be placed as a backorder. This means we will ship it out as soon as we restock. Our shipping department will always contact you regarding this issue and you may decide to keep it as a backorder, exchange it with something else, or cancel it. You will not be charged twice for any standard backorder shipping fee.

You might receive more than one shipment to complete your order. When Seamless items are not-in-stock, the shipping period could take up to 7-10 business days. When imported items are out-of stock, please contact us for new arrival dates. All backorder items are shipped out via Standard Delivery, unless told otherwise.

**All backorder's shipping for "RUSH ORDERS" will have an extra charge for the difference.**

Please note: For international shipping, that there are no backorders. The order will be held until all the items are in stock.

Even though our main carrier is UPS, we do offer other carriers exclusively for our international customers. We can work with any shipping company that you trust for your convenience. Please keep in mind that using other carries might take longer than the usual.